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Benevis provides billing and other non-clinical support services to many dental offices across the country. We send statements and collect payments for your dentist. If you received a statement from Benevis, it is on behalf of your dental provider.
Benevis provides billing support for dental offices nationwide. Benevis administers insurance claims, collects payments from customers, and issues those payments to dentists.
You can make a one-time payment if you have your statement. If not, you can visit your dentist’s website (i.e.www.mykoolsmiles.com) and pay your balance there.
Insurance processing can take a long time. Although Benevis sends claims to insurance companies each business day, it can take three or more weeks before the insurer contacts Benevis. In some cases, Benevis may hold a claim until your insurance company is ready to receive the claim. Benevis ensures speedy processing of claims and works to deliver balance notifications in the shortest amount of time possible.
Your insurance company tells Benevis how much you owe. There are many reasons why the final amount you owe may be different from the best estimate your dentist provided on the day of your visit.
Benevis recommends you discuss any insurance coverage and benefit decisions directly with your insurer or employer.
Benevis sends claims to insurance companies each business day. Sometimes, Benevis may have to hold a claim until your insurance is ready to receive it.
The length of time it takes an insurance company to pay a claim can vary. It all depends on the payment process at your insurance company.
After you and your dentist agree upon your treatment plan, your dentist will give a best estimate of how much you will owe. But it is your insurance company that makes the final determination on how much you are responsible to pay. Co-pays or payments collected at the office are deposits against the amount owed, which is determined by your insurance company.
If your dentist or provider is missing any member information, the insurance company cannot process the claim. Missing member information is like having a missing or incorrect digit in a phone number. Without the complete information, your claim will not connect with your insurance, and you may have to pay the full charges.
Most insurance companies have a website where you can view the status of your claim. If you don’t see your claim or have questions, call your insurance’s customer service group or employee benefits department. Keep an eye out for mail or phone calls from Benevis letting you know if payment from your insurance company has not been received. If this happens, immediately contact your Insurance and Benefits department to resolve the issue.