For the Second Year in a Row, Leading DSO is Recognized for Outstanding Customer Service
Benevis, a comprehensive practice services company supporting many of the nation’s leading dental practices, has been named a finalist in the 2017 Call Center Week Excellence Awards in the category of Best in Class Call Center (100-199 Seats).
Each year, the Call Center Week Excellence Awards recognizes the most innovative call center solutions in the customer service industry. The awards are dedicated to recognizing superior thinking, creativity, and execution across the full spectrum of call center functions.
Benevis is the only dental support organization (DSO) to be named as a finalist.
“We are truly honored to be recognized as a national leader in call center excellence,” said Olga Martinez, Director of Customer Care for Benevis. “We’re proud that, for the second year in a row, our dedicated team of call center employees are being recognized for their hard work. Our affiliate dental practices rely on our call center support services to manage appointments, control patient flow, and assist patients in any way possible. Without them, we wouldn’t be able to deliver the seamless, quality service our affiliate doctors and patients have come to expect from us.”
Benevis call center solutions also utilize advanced telephony technology to minimize costs to providers and maximize uptime available to patients.
The Best in Class Call Center category evaluates the ability of companies to position customer experience as their competitive differentiator, engrain customer experience into the call center culture, increase efficiency, and create a fun, positive work environment that keeps teams motivated and engaged.
Winners will be announced on June 27, 2017, at an awards gala at The Mirage hotel in Las Vegas.
More information about the Call Center Week Excellence Awards can be found here.
Benevis is a comprehensive practice services company committed to improving healthcare access by providing non-clinical, business support services to many of the nation’s leading healthcare organizations. By providing managerial and administrative services, Benevis allows practitioners to maximize their clinical outreach, reduce time spent on paperwork and increase time serving patients. For more information on Benevis and becoming an affiliated dentist, please visit www.Benevis.com.